Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Canna Haus Farms website, products, and services (collectively, the "Services"). By accessing our website or purchasing any product from Canna Haus Farms ("Company," "we," "us," or "our"), you agree to be bound by these Terms. If you do not agree, do not access or use our Services.

1. Eligibility

By using our Services, you represent and warrant that:

  • You are at least 21 years of age, or the minimum legal age required by your jurisdiction, whichever is greater.

  • You have the legal capacity to enter into a binding agreement.

  • You are legally permitted to purchase, possess, and use hemp-derived cannabinoid products where you reside.

  • All information you provide is accurate, current, and complete.

We reserve the right to verify your age and identity at any time and to refuse or cancel any order that cannot be verified.

2. Federal Hemp Compliance

Our products are manufactured from federally lawful hemp and are produced in accordance with applicable federal law at the time of manufacture.

Each batch is independently tested by a third-party laboratory, and Certificates of Analysis (COAs) are available.

Because hemp laws vary and change frequently, customers are solely responsible for determining whether purchasing, possessing, transporting, or using our products is lawful within their jurisdiction.

We reserve the right to refuse or cancel any order that may violate applicable law or our compliance standards.

3. No Medical Advice

The information provided on our website, product packaging, social media, emails, blogs, or other communications is for informational and educational purposes only.

Nothing on this website is intended to diagnose, treat, cure, or prevent any disease.

Statements regarding our products have not been evaluated by the United States Food and Drug Administration (FDA).

Always consult your healthcare provider before using cannabinoid products.

4. Product Use

Our products are intended only for lawful personal use.

You agree not to:

  • use products in violation of any law;

  • provide products to minors;

  • misuse or alter products;

  • operate a vehicle or heavy machinery while impaired;

  • resell products unless expressly authorized by Canna Haus Farms.

5. Orders

All orders are subject to acceptance.

We reserve the right to:

  • refuse service;

  • limit quantities;

  • cancel orders;

  • require additional verification;

  • refuse shipments to restricted locations;

  • discontinue products at any time.

Prices and availability may change without notice.

6. Payment

Payment must be successfully authorized before an order will be processed.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Orders suspected of fraud may be delayed, canceled, or reported to the appropriate authorities.

7. Shipping

Shipping is governed by our separate Shipping Policy.

Risk of loss transfers to you once the carrier accepts the shipment.

Carrier delays, weather, and other transit issues are outside our control.

8. Returns & Refunds

Returns, refunds, cancellations, and warranty claims are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have reviewed that policy before purchasing.

9. Product Availability

We make reasonable efforts to ensure accurate inventory.

However, inventory errors may occur.

We reserve the right to:

  • cancel orders,

  • substitute packaging,

  • limit quantities,

  • discontinue products,

  • refund unavailable items.

10. Product Variability

Because our products are derived from natural hemp, variations between harvests and production batches are expected.

Differences in color, aroma, terpene profile, consistency, texture, cannabinoid content within legal tolerances, viscosity, or crystallization are natural characteristics and do not constitute defects.

11. Intellectual Property

All content on this website, including but not limited to:

  • logos,

  • trademarks,

  • product names,

  • photographs,

  • graphics,

  • videos,

  • written content,

  • strain information,

  • product descriptions,

  • website design,

is the exclusive property of Canna Haus Farms or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

12. User Content

If you submit reviews, testimonials, photographs, videos, comments, or other content to us, you grant Canna Haus Farms a perpetual, worldwide, royalty-free, transferable license to use, reproduce, publish, display, modify, and distribute that content in connection with our business.

You represent that you own or have permission to submit such content.

13. Prohibited Conduct

You agree not to:

  • violate any law;

  • attempt to interfere with website security;

  • introduce malware or malicious code;

  • scrape or copy website content without permission;

  • impersonate another person;

  • submit false information;

  • abuse promotions or discounts;

  • engage in fraudulent chargebacks.

14. Third-Party Services

Our website may integrate with third-party providers including payment processors, shipping carriers, marketing platforms, social media platforms, and Shopify.

We are not responsible for the services, availability, privacy practices, or content of third-party providers.

Your use of those services is governed by their respective terms and policies.

15. Disclaimer of Warranties

To the fullest extent permitted by law, all products and Services are provided "AS IS" and "AS AVAILABLE."

We disclaim all warranties, express or implied, including but not limited to:

  • merchantability;

  • fitness for a particular purpose;

  • non-infringement;

  • uninterrupted service;

  • accuracy of website information.

We do not guarantee that our products will produce any particular effect or outcome.

16. Limitation of Liability

To the fullest extent permitted by law, Canna Haus Farms and its owners, employees, affiliates, contractors, agents, and representatives shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages arising from:

  • use of our website;

  • purchase or use of our products;

  • shipping delays;

  • carrier actions;

  • product misuse;

  • allergic reactions;

  • interactions with medications;

  • inaccurate customer information;

  • governmental actions;

  • changes in law.

Our total liability for any claim shall never exceed the purchase price paid for the product giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Canna Haus Farms and its owners, employees, affiliates, contractors, and agents from any claims, damages, liabilities, losses, costs, or expenses arising from:

  • your misuse of our products;

  • your violation of these Terms;

  • your violation of applicable laws;

  • your infringement of another person's rights.

18. Force Majeure

Canna Haus Farms shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;

  • severe weather;

  • governmental actions;

  • changes in law;

  • carrier disruptions;

  • labor disputes;

  • power outages;

  • internet failures;

  • pandemics;

  • acts of war or terrorism.

19. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Wisconsin, without regard to conflict-of-law principles.

20. Dispute Resolution

Before initiating legal action, you agree to contact Canna Haus Farms and make a good-faith effort to resolve the dispute informally.

If a dispute cannot be resolved informally, it shall be resolved exclusively in the state or federal courts located in Wisconsin, and you consent to the jurisdiction of those courts.

Nothing in this section limits either party's right to seek temporary injunctive relief where appropriate.

21. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, Product & Legal Disclaimer, and any other policies posted on our website, constitute the entire agreement between you and Canna Haus Farms regarding your use of our Services.

23. Changes to These Terms

We may update these Terms at any time without prior notice.

Changes become effective immediately upon posting to our website unless otherwise required by law.

Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.