Refund policy

Refund, Return & Warranty Policy

Due to the nature of our hemp-derived cannabinoid products, Canna Haus Farms maintains a strict Refund, Return & Warranty Policy to protect product quality, consumer safety, and regulatory compliance.

By placing an order, you acknowledge and agree to the following policy.

All Sales Are Final

Due to health, safety, and regulatory reasons, all sales are final.

We do not accept returns or exchanges for:

  • Hemp-derived cannabinoid products
  • Opened or used products
  • Products returned due to personal preference
  • Products returned because of taste, aroma, texture, potency expectations, or desired effects
  • Products purchased in error
  • Products that have been opened, consumed, altered, or improperly stored

For consumer safety, we cannot restock or resell any returned cannabinoid product.

Order Cancellations

Orders may be canceled only if fulfillment has not yet begun.

  • Cancellation requests must be submitted as soon as possible after placing the order.
  • Once an order enters processing or fulfillment, it cannot be canceled or modified.
  • Approved cancellations are subject to a 10% processing and restocking fee to cover non-refundable payment processing, administrative, and fulfillment costs.

Missing Items

We carefully inspect and verify every order before shipment.

If you believe an item is missing from your package:

Report Within 72 Hours

Email us within 72 hours of the carrier's recorded delivery and include:

  • Order number
  • Description of the missing item(s)
  • Clear photographs of:
    • the outside of the package,
    • shipping label,
    • packing materials,
    • and everything received inside the package.

Investigation

Each claim is reviewed using internal packing records, shipping documentation, weight verification, and fulfillment records.

Submitting a claim does not guarantee approval.

Resolution

If we determine that an item was omitted during fulfillment, we will, at our discretion:

  • ship a replacement (if inventory is available), or
  • issue a refund or store credit.

Claims submitted after 72 hours may be denied.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you received the wrong product, notify us within 72 hours of delivery.

Please include:

  • your order number;
  • photographs and/or video clearly showing the issue;
  • photographs of all packaging and shipping materials.

Do not dispose of the product or packaging until your claim has been reviewed.

Approved claims may result in:

  • replacement product,
  • store credit,
  • or refund,

at the sole discretion of Canna Haus Farms.

Disposable Vape & 510 Cartridge Policy

Because solventless live rosin behaves differently than distillate products, certain characteristics are normal and do not indicate a manufacturing defect.

Claims involving:

  • leaking,
  • clogging,
  • hardware malfunction,
  • cracked devices,
  • broken mouthpieces,
  • low oil levels,

must be reported within 48 hours of delivery.

Claims must include:

  • clear photographs and/or video;
  • the device in its original packaging whenever possible;
  • the batch or lot number if visible.

Please note:

  • Small air bubbles are normal.
  • Minor variation in oil level is normal due to filling tolerances.
  • Oil movement, settling, viscosity changes, or absorption into the ceramic during initial saturation ("wicking") are normal characteristics of solventless live rosin cartridges and disposables and are not considered defects.

Products showing evidence of misuse, modification, improper storage, overheating, water damage, impact damage, or normal wear are not eligible for replacement.

Product Variations

Because our products are made from naturally occurring hemp and solventless extracts, variations between batches are expected.

Natural differences may include:

  • color,
  • aroma,
  • flavor,
  • texture,
  • consistency,
  • terpene expression,
  • crystallization,
  • viscosity.

These natural variations do not constitute product defects.

Heat & Cold Exposure

Live rosin, gummies, concentrates, and other hemp products may be affected by extreme temperatures during shipping.

Canna Haus Farms is not responsible for cosmetic changes, texture changes, melting, separation, or consistency changes resulting from exposure to heat or freezing temperatures after the package leaves our facility.

Lost or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

Canna Haus Farms is not responsible for:

  • stolen packages;
  • packages marked "Delivered";
  • carrier delays;
  • delivery errors;
  • weather-related delays;
  • forwarding issues;
  • packages delivered to the address provided during checkout.

If your tracking indicates "Delivered" but you cannot locate your package, please:

  1. Check around your delivery location.
  2. Ask neighbors or household members.
  3. Contact the shipping carrier.
  4. File any available carrier claim if applicable.

Although we are happy to assist when possible, replacement shipments are not guaranteed.

Fraud Prevention

To protect our customers and business, Canna Haus Farms reserves the right to deny claims that appear fraudulent, abusive, inconsistent with shipping records, or unsupported by the requested documentation.

We may require additional information before approving any replacement or refund request.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute.

Improper or fraudulent chargebacks may result in future orders being canceled or refused.

Compliance

By purchasing from Canna Haus Farms, you certify that:

  • you are 21 years of age or older, or the minimum legal age required by your jurisdiction, whichever is greater;
  • you are legally permitted to purchase and possess hemp-derived cannabinoid products where you live;
  • you have reviewed our Terms of Service and Shipping Policy;
  • you understand that hemp laws vary by state and locality and agree that compliance with local laws is your responsibility.

Questions

If you have questions regarding your order or this policy, please contact us before making your purchase. We are happy to help.