Shipping Policy

Canna Haus Farms is committed to shipping hemp-derived products safely, discreetly, and in accordance with applicable laws. By placing an order, you acknowledge that you have read and agree to this Shipping Policy.

Order Processing & Harvest Season

Orders are usually processed within 72 hours of being placed. Processing may take longer during harvest season, holidays, sales, product launches, or periods of high order volume. This timeframe is an estimate, not a guarantee, and does not include carrier transit time.

Processing begins once payment has been authorized and any required age or identity verification has been completed. Weekends and holidays may extend processing times.

September through the end of October is our absolute busiest time of year due to harvest. We are a small, family-owned business balancing harvesting, production, and order fulfillment with a limited team. Our fulfillment capacity is limited during this season, and we appreciate your patience and understanding.

Expedited or express shipping applies to the carrier’s transit service after your package ships. It does not shorten our order-processing time.

Orders cannot be modified or canceled once they have entered fulfillment.

Age & Identity Verification

Our hemp-derived cannabinoid products are intended only for adults legally permitted to purchase them. By ordering, you certify that:

• You are at least 21 years old, or the minimum legal age in your jurisdiction, whichever is greater.
• You are legally permitted to purchase and possess the products ordered.
• Your checkout information is complete, accurate, and truthful.

We may use third-party verification services before, during, or after checkout. If we cannot verify your age or identity, your order may be delayed, canceled, or refunded at our discretion.

Signature Required Upon Delivery

Signature confirmation is required for every order upon delivery. Please arrange for someone eligible to sign to be available at the delivery address.

An adult signature may be required by applicable law, carrier policy, or our verification procedures. If you miss a delivery attempt, follow the carrier’s instructions to arrange redelivery or pickup.

Packages returned because a required signature or age verification could not be completed are subject to the returned-package terms below.

Carriers & Tracking

We ship through USPS and other approved shipping providers. The carrier is selected at our discretion based on the destination, package size, and service availability.

Tracking information will be provided once your order ships. Carrier delays, holidays, weather, and service interruptions may affect transit times.

Discreet Packaging

Orders are shipped in plain, unbranded packaging designed to protect your privacy. The exterior packaging does not identify the contents as hemp or cannabinoid products.

Where appropriate, shipments may include certificates of analysis (COAs), product documentation, federal hemp compliance documentation, and other compliance materials.

Shipping Eligibility & Compliance

Shipping availability depends on applicable federal, state, and local laws, carrier policies, and our internal compliance standards. Availability may change without notice.

Where applicable, shipments must meet additional requirements, including those under the Prevent All Cigarette Trafficking (PACT) Act. Certain products, destinations, or shipping methods may require additional verification, documentation, reporting, registration, or delivery procedures.

We reserve the right to refuse service, request additional documentation, delay shipment, cancel orders, or issue refunds when necessary to maintain compliance. We do not guarantee shipping availability to every jurisdiction.

Customers are responsible for understanding and complying with the laws governing the purchase, possession, and receipt of the products they order.

Shipping Addresses & Returned Packages

Please verify your complete shipping address before placing an order, including any apartment or unit number.

Customers are responsible for additional shipping charges when a package must be reshipped because it was:

• Addressed incorrectly.
• Refused by the recipient.
• Unclaimed or undeliverable.
• Returned because required age verification or signature confirmation was not completed.

Original shipping charges are non-refundable.

Delayed, Lost & Delivered Packages

Once a shipment has been transferred to the carrier, ownership and responsibility for delivery pass to the customer, to the extent permitted by applicable law.

Canna Haus Farms is not responsible for carrier delays, weather disruptions, service interruptions, lost or stolen packages, porch theft, delivery errors, forwarding issues, shipping exceptions, or packages marked “Delivered” by the carrier.

If you experience a delivery issue, contact the carrier first. We will make reasonable efforts to help locate a missing shipment when possible.

Damaged Packages

If your package arrives visibly damaged:

1. Photograph the exterior before opening it.
2. Photograph all damaged products and packaging.
3. Contact us at info@cannahausfarms.com within 72 hours of delivery.

Failure to report damage within this timeframe may limit our ability to assist.

Temperature-Sensitive Products

Some products, including gummies, chocolates, concentrates, and solventless rosin, may be sensitive to heat or freezing temperatures.

Canna Haus Farms is not responsible for cosmetic changes, texture changes, or melting caused by weather conditions during transit.

Product Testing & Documentation

Our products are derived from hemp and manufactured to comply with the applicable federal definition of hemp at the time of production. Every production batch is tested by an independent ISO-accredited laboratory to verify cannabinoid content and compliance.

Because regulations change, customers are responsible for determining whether the products they order may legally be shipped to, possessed, or used in their jurisdiction.

Limitations of Liability

To the fullest extent permitted by law, Canna Haus Farms is not liable for damages arising from:

• Shipment delays or carrier actions.
• Governmental actions or customs inspections.
• Package seizure or destruction.
• Shipment refusal.
• Incorrect customer information.
• Delivery restrictions caused by changing laws or regulations.

Our maximum liability will not exceed the purchase price paid for the affected order, except where applicable law requires otherwise.

Contact Us

For questions about shipping eligibility, this policy, or an existing order, contact info@cannahausfarms.com. Please include your order number when asking about an existing purchase.

If you are unsure whether we can ship to your location, contact us before placing your order.

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Shipping Policy.