Shipping policy

Shipping Policy

Canna Haus Farms is committed to shipping federally compliant hemp-derived products safely, discreetly, and in accordance with all applicable federal, state, and local laws. By placing an order through our website, you acknowledge that you have read and agree to this Shipping Policy.

Order Processing

  • Orders are typically processed within 2–4 business days, excluding weekends and holidays.

  • Processing time begins after payment has been successfully authorized and all required verification procedures have been completed.

  • During product launches, sales, holidays, or periods of high order volume, processing times may be extended.

  • Processing time is separate from carrier transit time.

Orders cannot be modified or canceled once they have entered fulfillment.

Age Verification

Canna Haus Farms sells hemp-derived cannabinoid products intended only for adults who are legally permitted to purchase them.

By placing an order, you certify that:

  • You are at least 21 years of age (or the minimum legal age required by your jurisdiction, whichever is greater).

  • You are legally permitted to purchase and possess the products ordered.

  • All information provided during checkout is accurate and truthful.

We reserve the right to utilize third-party age verification services before, during, or after checkout. If we are unable to verify your age or identity, your order may be delayed, canceled, or refunded at our sole discretion.

Certain shipments may also require an Adult Signature Upon Delivery where required by law, carrier policy, or at our discretion.

Shipping Methods

Canna Haus Farms ships orders using one or more reputable national carriers, including USPS and other approved shipping providers. The shipping carrier used for your order is selected at our discretion based on destination, package size, and service availability. Tracking information will be provided once your order ships

Discreet Packaging

All products are shipped in plain, unbranded packaging designed to protect your privacy.

Packaging does not identify the contents as hemp or cannabinoid products.

Where appropriate, shipments may include:

  • Certificate of Analysis (COA)

  • Product documentation

  • Federal hemp compliance documentation

  • Other compliance materials deemed necessary by Canna Haus Farms

PACT Act Compliance

Where applicable, Canna Haus Farms complies with all federal shipping requirements, including provisions of the Prevent All Cigarette Trafficking (PACT) Act and any other federal, state, or local regulations governing the shipment of hemp-derived cannabinoid products.

Certain products, destinations, or shipping methods may require additional verification, reporting, registration, or delivery requirements.

We reserve the right to refuse or cancel any shipment if we determine compliance cannot be maintained.

Shipping Restrictions

Due to rapidly changing hemp regulations, we do not guarantee shipping availability to every jurisdiction.

We reserve the right to refuse, cancel, or refund any order if shipment would violate federal, state, or local law, carrier policies, or our internal compliance standards.

Availability may change without notice.

It is solely the customer's responsibility to know and comply with all laws applicable to the possession, purchase, and receipt of hemp-derived cannabinoid products within their jurisdiction.

Refused, Returned, or Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address.

If a package is:

  • returned because of an incorrect address,

  • refused by the recipient,

  • unclaimed,

  • undeliverable,

  • rejected because age verification or adult signature requirements were not completed,

the customer is responsible for any additional shipping charges incurred to reship the package.

Original shipping charges are non-refundable.

Lost, Delayed, or Stolen Packages

Once a shipment has been transferred to the carrier, ownership and responsibility for delivery pass to the customer.

Canna Haus Farms is not responsible for:

  • carrier delays,

  • weather delays,

  • service interruptions,

  • lost packages,

  • stolen packages,

  • porch theft,

  • delivery errors,

  • forwarding issues,

  • shipping exceptions,

  • packages marked "Delivered" by the carrier.

Customers experiencing delivery issues should first contact the shipping carrier directly.

Although we are not responsible for carrier-related issues, we will make reasonable efforts to assist customers in locating missing shipments when possible.

Damaged Shipments

If your package arrives visibly damaged, please:

  • photograph the package before opening;

  • photograph all damaged products and packaging;

  • contact us within 48 hours of delivery.

Failure to notify us within this timeframe may limit our ability to assist.

Weather Conditions

Certain hemp products—including gummies, chocolates, concentrates, and solventless rosin—may be sensitive to heat or freezing temperatures.

Canna Haus Farms is not responsible for cosmetic changes, texture changes, or melting caused during transit due to weather conditions.

Compliance With Federal and State Law

All products sold by Canna Haus Farms are derived from federally lawful hemp and are manufactured to comply with the applicable federal definition of hemp at the time of production.

Every production batch is tested by an independent ISO-accredited laboratory to verify cannabinoid content and compliance.

Because hemp laws change frequently, customers assume all responsibility for determining whether products may legally be shipped to, possessed, or used within their jurisdiction.

Order Cancellation Due to Compliance

Canna Haus Farms reserves the right to:

  • refuse service,

  • cancel orders,

  • issue refunds,

  • request additional documentation,

  • delay shipment,

whenever necessary to maintain compliance with applicable law or carrier requirements.

Limitation of Liability

To the fullest extent permitted by law, Canna Haus Farms shall not be liable for any damages arising from:

  • shipment delays,

  • carrier actions,

  • governmental actions,

  • customs inspections,

  • package seizure,

  • package destruction,

  • shipment refusal,

  • incorrect customer information,

  • inability to deliver due to changing laws or regulations.

Our maximum liability shall never exceed the purchase price paid for the affected order.

Contact Us

If you have questions regarding shipping eligibility, compliance, or your order, please contact us before placing your order.

By completing a purchase from Canna Haus Farms, you acknowledge that you have read, understood, and agreed to this Shipping Policy.